Frequently Asked Question

1. How long will my order take to arrive? For where do you delivery? 

For information regarding our shipping times, please visit our Shipping & Handling page.

2. What precautions should I take when choosing an outfit? ⚠️

Some products are manufactured in Asian factories, so take the following precaution:

  • Asian Sizes are 1 To 2 sizes smaller than European And American People. Choose the larger size if your size is between two sizes. 
  • Please allow 2-3 cm of differences due to manual measurement. 
  • Please check the size chart carefully before you buy the item.
  • If you don't know how to choose size, please measure your clothes before ordering. 
  • Be aware that different computers display colours differently.

3. What precautions should I take when choosing a shoe?

Tabela de tamanhos aliexpress

4. How much is the shipping? ✈️

Free shipping for every order.

5. I bought the wrong size. What can I do? 🛑

Unfortunately, we are not able to accept returns for products purchased in the wrong size. Please ensure you check your size carefully for both clothes and shoes before making a purchase.

6. Do you ship products to the United States of America? 🌎

Yes, we ship to the entire American territory, as well as to Europe and other countries around the world. The delivery time depends on your region. Verify more at: Shipping & Handling

7. My product is damaged. What happened? ⚠️

Unfortunately, this can happen during the shipping, which is usually international.

If your product arrives damaged, please do not hesitate to contact us via email atrustmarket@atrustmarket.com or chat.

8. I bought the product, but it broke a few days later, what should I do?

If the product arrived in perfect condition, but you broke it due to misuse, then it will not be possible to exchange it.

9. How much to return for undamaged products? ⚠️

The flat rate for returns of undamaged products is $7.99.

10. I did not find the product I was looking for or the size or color I wanted is out of stock, what should I do?

Use this form to send us a message and we will resolve the issue as soon as possible.

11. My country is not listed at checkout, what could have happened?
If your country is not listed, it means that we do not ship products to your region.
But don't be discouraged, contact us through the form, and we will evaluate your request carefully.

12. How to measure a wig?